Cansly Buyer Protection
Understand delivery records, safe buying habits, dispute eligibility, and the steps to take when a digital product has a problem.
Buy with the marketplace record on your side
Keep payment, delivery, and seller communication inside Cansly. Order timestamps, delivery status, seller details, and eligible dispute evidence are stored together for review.
Safety tips
- Do not move payment or delivery conversations off-platform.
- Do not share a delivered code before activating it.
- Capture clear evidence if a code is invalid, used, or different from the listing.
- Open an eligible dispute within 72 hours of delivery.
- 1
Open the affected order
Use your account order or library record so Cansly can verify the purchase.
- 2
Describe the problem
Choose the closest dispute reason and explain what happened.
- 3
Add evidence
Attach safe screenshots or documents that support the claim.
- 4
Track the resolution
Respond to seller or admin questions and follow refund or rejection status.
Need help with an order?
Contact support or open an eligible dispute from your order record.
Contact support